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inquiry@primetechnology.com.ph

Call us: 63 2 848 84 02

Helpdesk Assistant

Posting Duration: 2023 December, 20 - 2024 January, 31

1 vacant positions

Location : BGC Taguig City

Salary – Php 20,000.00

Working Schedule: Monday to Friday  (8:00 am to 5:00 pm)

 

Job Description:

  • Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Process customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication under direct supervision.
  • Follow up with customers to ensure complete resolution of issues.
  • Responds to customer inquiries to ensure customer needs are met.
  • Prepare activity reports
  • Inform the management of recurring problems
  • Work closely with Field Engineers and provide assistance on task that are outside the scope of their knowledge or expertise.
  • Administering portal process e.g. Parts requisitions, case report, case update.
  • Helpdesk Ticketing administration

Qualification:

  • Strong computer/technical skills
  • Ability to problem-solve using problem analysis skills
  • Experience in customer service or relevant role is an advantage
  • Attention to detail with high level of planning and organizational skills
  • Ability in multitasking and time-management
  • With Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the
  • Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail,
  • Professionalism, Microsoft Office Skills, Teamwork
  • Ability to learn about products and services and describe/explain them to potential customers.
  • Ability to analyze and revise operating practices to improve efficiency.
  • Detail oriented and comfortable working in a fast-paced office environment

If interested,

· Send CV to jcoben@primetechnology.com.ph

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